1. What are your working hours?

Our standard working hours are Monday through Friday, 9 AM to 5 PM (CST). However, we understand that certain tasks may require flexibility, and we strive to accommodate your needs as much as possible. Please get in touch with us in advance for tasks outside of regular hours to discuss availability.

2. How do retainers work?

When you sign up for a retainer package, you secure a set number of monthly hours to be used for any required services. Retainer clients benefit from priority access and consistent, ongoing support. However, please note that the hours worked are at our discretion and subject to availability based on the agreed-upon tasks.

3. What happens if I don’t use all my retainer hours?

Retainer hours do not roll over from month to month. To ensure you get the most out of your retainer, we recommend scheduling tasks in advance so that we can prioritize your needs accordingly.

4. Can I upgrade or downgrade my retainer package?

Yes! You can upgrade or downgrade your retainer package at the beginning of each new billing cycle. If your workload fluctuates, we can adjust your package to meet your changing needs.

5. Do you offer one-time services or custom packages?

Absolutely. In addition to our retainer packages, we offer one-time services at an hourly rate of $20/hour. We can also create custom packages tailored to your project or task requirements. If you’re unsure which option is right for you, feel free to reach out for a consultation.

6. What are your payment options?

We offer flexible payment options, including the ability to split payments for Premium packages (25% upfront, 75% upon completion). We also accept payment via standard online methods and are open to discussing custom payment plans based on your needs.

7. How can I contact you?

You can reach us via our Contact page or email at admin@zenithdrive.com. We typically respond to inquiries within 1-2 business days and are happy to schedule a consultation to discuss your needs further.